GTC
GENERAL TERMS AND CONDITIONS
FOR THE SALE OF PRODUCTS
for customers domiciled or having their registered office in Austria
of Wetrok Austria GmbH, Deutschstraße 19, 1230 Vienna, Austria (“Wetrok”)
Valid from 01.05.2026 and fully replaces all previous versions
1. General provisions
1.1. Wetrok is an Austrian company with Swiss roots for modern cleaning technology, offering a broad product segment comprising cleaning, care and protective products, machines, equipment, transport trolleys, consumables and hand hygiene systems.
1.2. These General Terms and Conditions (hereinafter referred to as “GTC”) apply to the sale and delivery of all products and services distributed by Wetrok from time to time (hereinafter collectively referred to as “Products”) to its business customers within the meaning of Section 1 of the Austrian Consumer Protection Act (öKSchG) (hereinafter referred to as “Customers”).
At the latest upon placement of an order by a Customer with Wetrok, the GTC shall be deemed accepted by the Customer. By placing the order, the Customer declares its intention to enter into a purchase agreement with Wetrok. By issuing the order confirmation, Wetrok confirms the final conclusion of the purchase agreement with the Customer.
1.3. Wetrok generally sells and delivers only to professional customers (business-to-business) domiciled or having their registered office in Austria.
1.4. For Products sold and delivered to Customers domiciled or having their registered office outside Austria, or which are rented by the Customer, additional or partly deviating provisions to these GTC shall apply.
1.5. The GTC form an integral part of the offer, order placement, order confirmation and delivery by Wetrok. Further or deviating agreements shall only be recognised if they are recorded in the order confirmation or otherwise expressly confirmed by Wetrok.
1.6. The specifications for the individual Products can be found in the respective supplementary sheets, price list or webshop.
2. Offer and conclusion of contract
2.1. Offers from Wetrok are based on the current price list and are to be understood as non-binding. Furthermore, the offers are always subject to the resolutory condition of impossibility of delivery or an incorrect price indication.
2.2. The Customer may place an order verbally, by telephone, in writing or by e-mail. A purchase agreement between the parties shall only be legally concluded upon order confirmation by Wetrok by e-mail or postal mail, or upon delivery of the ordered Products by Wetrok including delivery note.
2.3. Accepted orders oblige the Customer to accept the ordered Products.
2.4. Subsequent amendments or cancellations of accepted orders prior to delivery of the Product are generally excluded. Exceptions thereto shall be at the sole discretion of Wetrok.
2.5. The following generally applies to campaigns and promotions: “only while stocks last”.
3. Scope of Product delivery
The order confirmation of Wetrok shall be decisive for the scope and execution of the Product delivery. Services not included in the order confirmation shall be charged additionally.
4. Price
4.1. All prices are exclusive of value added tax and exclusive of any other statutory fees and charges, such as disposal fees or charges, in euros (EUR). Value added tax and any statutory fees and charges shall be shown separately and likewise in euros (EUR).
4.2. Ancillary costs such as installation, additional material, packaging, shipping and services shall be charged additionally.
5. Terms of payment / set-off / assignment
Payments shall be made by the Customer at the registered office of Wetrok without deduction of cash discount, expenses, taxes and fees of any kind within 30 days net from the invoice date.
5.1. If the Customer fails to meet its payment obligation in whole or in part within 30 days, it shall automatically be in default and shall owe default interest of 6% p.a. from the date of default. Payment of default interest shall not affect the obligation to make payment in accordance with the contract.
5.2. The payment dates must also be observed if transport, delivery, commissioning or acceptance of the delivery is delayed or rendered impossible for reasons for which Wetrok is not responsible. It is not permitted to reduce or withhold payments due to complaints, claims or counterclaims of the Customer not recognised by Wetrok. The payment dates must also be observed if insignificant parts are missing but the use of the delivered item is not thereby rendered impossible, or if rework is necessary on the delivered items.
5.3. No processing fee shall arise for the first reminder. Wetrok may charge a processing fee of EUR 30.00 for each further reminder.
5.4. The Customer waives the right to discharge its debt by way of set-off.
5.5. The assignment of claims of a Customer arising from or in connection with these GTC and the Product delivery underlying these GTC shall only be permitted with the prior written consent of Wetrok. Wetrok, for its part, shall be entitled to entrust third parties with the fulfilment of obligations based on these GTC.
6. Invoice
The Customer must check the invoice immediately upon receipt. Complaints must be notified to Wetrok in writing within 10 days of receipt. After expiry of this period of 10 days, the invoice shall be deemed accepted.
7. Delivery conditions / order processing / Incoterms
7.1. The delivery periods agreed upon at the time of conclusion of the contract shall apply. If Wetrok is unable to comply with a delivery period, Wetrok shall inform the Customer accordingly. The Customer waives the assertion of any damage caused by delay and shall grant Wetrok an additional period corresponding once again to the length of the agreed delivery period.
7.2. The agreed delivery period shall be extended appropriately:
a) if Wetrok does not receive in due time the information required for the execution of the order, or if the Customer subsequently amends such information and thereby causes a delay in delivery; or
b) if obstacles occur that lie outside Wetrok’s sphere of control. Such obstacles include, for example, epidemics, war, significant operational disruptions, delayed or defective supply of the necessary raw materials, semi-finished or finished goods, and official measures.
7.3. Wetrok shall be entitled to make partial deliveries. If part of the ordered Products cannot be delivered, the Customer shall have no right to cancel the entire order. The Customer shall have no further claims against Wetrok.
7.4. For orders with a goods value of EUR 350.00 or more, excluding value added tax and excluding any other statutory fees and charges, no delivery costs shall be charged.
For orders with a goods value of less than EUR 350.00, excluding value added tax and excluding any other statutory fees and charges, a flat-rate delivery charge of EUR 28.00 shall be invoiced.
Additional delivery costs shall apply for express deliveries. Wetrok shall inform the Customer of the corresponding additional costs.
8. Transport and insurance
8.1. Special requests concerning shipping and transport insurance must be notified to Wetrok in good time and in writing.
8.2. Transport insurance against damage of any kind shall be the responsibility of the Customer. Even if it is to be taken out by Wetrok, it shall be taken out for the account and at the risk of the Customer.
9. Inspection of delivery
9.1. The Customer must inspect delivered Products immediately upon receipt for correctness, completeness and integrity. Notices of defects must be notified to Wetrok in writing within 10 calendar days from the time of delivery, stating the complaint. The Customer may not use Products that are the subject of a complaint.
9.2. If no notice of defects is given within 10 calendar days after receipt, the Product shall be deemed accepted without reservation.
10. Benefits and risk
Benefits and risk shall pass to the Customer as soon as the Product has been handed over to the Customer or to the natural or legal person responsible for transport.
11. Returns
11.1. Products shall not be taken back due to non-use.
11.2. A return of incorrectly ordered Products is possible upon presentation of the delivery note / invoice. Returns must be registered within 10 days from the delivery note date / invoice date by calling +43 800 20 48 68. The registered return must be sent back within 30 days from the delivery note date / invoice date. Late returns shall not be accepted.
11.3. The Product must be returned in its original packaging, unused, undamaged, clean and complete, including any accessories. If any warranty seal is removed, the right of return shall in any case be excluded.
11.4. The costs of the return shall be borne by the Customer. If the Product is collected by Wetrok, a flat-rate amount of EUR 90.00 shall be charged. In the case of incorrectly ordered Products, Wetrok reserves the right to charge the Customer for the expenses and costs incurred.
12. Warranty provisions
12.1. Wetrok warrants that the Products delivered by it shall function properly for the intended and warranted use.
12.2. The Customer must expressly assert warranty claims as such. Repair work shall be carried out by the regional Wetrok service technicians on site or in the service workshop. Replacement with a new Product shall only be possible with the consent of Wetrok. Transportable Products must be sent to Wetrok after prior consultation, for the account and at the risk of the Customer. Replaced parts shall become the property of Wetrok and must be returned to the Customer only upon request.
12.3. The warranty period for machines (scrubber-dryers, sweepers, wet and dry vacuum cleaners, single-disc machines, dry vacuum cleaners, carpet and steam cleaners, cleaning robots) shall be 24 months. The warranty period for Wetrok lithium iron phosphate batteries for conventional scrubber-dryers shall be 5 years or 2,000 charging cycles, whichever occurs first. For all other equipment, the warranty period shall be 12 months. The warranty period shall commence upon the passing of benefits and risk in accordance with Clause 10 above.
12.4. The warranty period for spare parts shall be 6 months after installation / replacement by Wetrok.
12.5. Excluded from the warranty are damages resulting from wear and tear through use, inadequate maintenance and/or inadequate cleaning, negligent or improper use, disregard of operating instructions, chemical or electrolytic influences, defective maintenance work not carried out by Wetrok, external influences such as vandalism, natural disasters or environmental influences, use of accessories not distributed or authorised by Wetrok and/or spare parts not distributed or authorised by Wetrok and/or cleaning agents not distributed or authorised by Wetrok, performance of installations, repairs or modifications and additions to Products by third parties not authorised by Wetrok.
13. Statutory warranty
All further and, in particular, statutory provisions on warranty, including, inter alia, the possibility of rescission and price reduction, are hereby excluded.
14. Product safety and storage instructions
14.1. Chemical-technical products (CTP): Hazard warnings and safety advice can be found in the corresponding safety data sheet. These can be viewed at wetrok.com or ordered by telephone at +43 800 20 48 68. The Products are intended for professional users / specialists. Storage must take place in the sealed original container. The CTP must be protected from frost, heat and light.
14.2. Machines: The “Technical Documentation” for each machine forms an integral part of these GTC and may be accessed and viewed at any time at techinfo.wetrok.com.
15. Liability
Wetrok shall perform the purchase in accordance with the contract and fulfil its warranty obligation. Any further or additional liability towards the Customer for any damage whatsoever is hereby excluded. To the extent permitted by law, any further liability of Wetrok is excluded, without prejudice to liability for gross negligence, intent and mandatory statutory liability. Liability for slight negligence, except in the case of personal injury, indirect and consequential damages and loss of profit, unrealised savings and damages arising from delay in delivery is fully excluded.
Furthermore, Wetrok shall in particular not be liable in the event of negligent or improper use, disregard of operating instructions, restrictions on use / safety instructions and Technical Documentation, or in cases of force majeure.
16. Technical documents and intellectual property rights
Illustrations, drawings, calculations and other product-related, application-related or project-related documents containing know-how or information about a Product (collectively the “Product Know-how”), as well as all intellectual property rights in and arising from a Product, shall remain the property of Wetrok despite the transfer of a Product for purchase to the Customer. The Product Know-how may neither be reproduced nor made accessible to third parties without the prior written consent of Wetrok.
17. Model and design changes
Model and design changes as well as price changes resulting therefrom are reserved at any time.
18. Retention of title
18.1. Wetrok retains ownership of the delivered Products until they have been paid for in full.
18.2. Wetrok shall be entitled to make a corresponding entry in the retention of title register. Prior to the transfer of ownership, pledging, transfer by way of security, processing or transformation of the ordered Products without the express consent of Wetrok shall be prohibited. The Customer is obliged to inform Wetrok immediately in writing if third parties access the items subject to retention of title.
19. E-mail marketing and references to data agreements and data protection information
19.1. If the Customer purchases goods, works and services from Wetrok, Wetrok shall be entitled to send the Customer information about its own similar goods, works and services via the e-mail address provided at the time of purchase, provided that the Customer has not rejected this and/or has not entered its e-mail address in the so-called “Robinson list” (Section 174 para. 4 Austrian Telecommunications Act, öTKG). The Customer may reject the use of this e-mail address at any time, either in full or for individual measures, for example by e-mail or letter to Wetrok Austria GmbH, Deutschstraße 19, 1230 Vienna, Austria.
19.2. The use of the camera systems and the Wetrok Connect System, including the collection, transmission, processing and storage of the data arising in this context, shall be subject to separate terms and/or agreements, in particular a separate data protection, usage or data processing agreement in the version applicable from time to time, available at [Link]. These do not form part of these GTC but shall supplement them with priority insofar as data protection or data processing regulations are concerned.
19.3. The Customer undertakes to use the camera systems and the Wetrok Connect System exclusively in accordance with the applicable statutory provisions, in particular the data protection provisions, as well as the relevant separate terms or agreements. The Customer shall be responsible for obtaining any necessary consents and fulfilling information, notification or labelling obligations towards data subjects.
19.4. For information on the processing of personal data, please refer to the privacy policy in the version currently applicable. This is not the subject matter of these Terms and is available at https://wetrok.at/datenschutz,
20. Severability clause
20.1. Should individual provisions of these GTC be invalid or unenforceable, or become invalid or unenforceable after placement of the order by the Customer, the validity of the remaining provisions of the GTC shall remain unaffected. The invalid or unenforceable provision shall be replaced by such valid and enforceable provision whose effects come closest to the economic objective of the parties.
20.2. The foregoing provisions shall apply accordingly in the event that the GTC prove to contain omissions.
21. Place of jurisdiction and applicable law
21.1. These GTC shall be governed by Austrian law to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (“Vienna Sales Convention”) and to the exclusion of conflict-of-law rules.
21.2. The exclusive place of jurisdiction for all disputes shall be Vienna.
Wetrok reserves the right to amend these GTC at any time. The version of the GTC applicable to the Customer shall be the version in force at the time the order is placed by the Customer.